Communications Skills Training for the CPA

Overview

Today’s competitive, complex business environment requires CPAs to be strong communicators. Listen and learn how to communicate your position effectively. Topics will emphasize the “communication” process and explore techniques to improve oral communications, including telephone techniques and written communications. Explore communications and personality types while considering the importance of the “human” side, including - empathy, - - ego, - and - needs. - Summarized topics covered through a series of mini-case studies. The webinar was originally broadcast on May 3, 2017.

Highlights

• Becoming a stronger communicator
• The communication process
• Improving oral and written communications
• "Empathy, ego and needs," personality types and their influence on communications
• Case studies to summarize the webinar concepts

Prerequisites

None.

Designed For

Sole practitioners, firm partners, CFOs, controllers, department managers and staff accountants.

Objectives

• Determine how to become a stronger communicator.
• Identify the communication process.
• Identify how to improve oral and written communications.
• Recognize empathy, ego and needs and personality types as they relate to communications.