How to Respond to Upsetting or Critical Email 2024
1.00 Credits
Member Price $49
Non-Member Price $59
Overview
It’s happened to all of us. We open our inbox in a calm frame of mind, and then, Pow! We read an email that sets our blood boiling. Whether the email is critical, insulting, or just plain upsetting, we feel shaken and tempted to bite back. In this program, you will learn strategies for dealing with upsetting emails to keep cool and retain relationships. We will review the process of responding (or not responding) to the email and tips about managing our emotions.
Highlights
- Business communication
- Emotional intelligence
- Human resources
- Practice management
Prerequisites
None
Designed For
CPAs, accountants, and other financial professionals looking to expand and update their understanding and knowledge.
Objectives
- Identify the core principles of responding to upsetting emails
- Analyze the motivations of the writer of an upsetting email
- Master a four-step process for responding appropriately to a critical email
- Know when not to respond
- Learn tools for mastering the feelings that an upsetting email evokes
Preparation
None
Leader(s):
Leader Bios
Elizabeth Danziger, CalCPA Education Foundation
Elizabeth Brenner Danziger, founder of Worktalk Communications Consulting, enables people to achieve success through better writing. Improved writing means greater productivity, better customer service, quicker adoption of internal initiatives, fewer misunderstandings, faster completion of key work and enhanced relationships. Ms. Danziger has trained businesspeople throughout the U.S. and has worked with executives from many major corporations. She brings 28 years of experience to her work. Danziger’s clients include a wide range of businesses, including professional service firms such as Sullivan and Cromwell; Nixon Peabody; Ernst and Young; PragerMetis; RBZ; CohnReznick; Miller, Kaplan, Arase and others. Ms. Danziger’s clients develop a keen insight into their product or service and see how to convey their message clearly. They learn techniques that help them build more powerful relationships through the written word. In addition, they learn practical ways to get to the point and write successfully. In email seminars, participants master three elements of effective email: clear writing, good judgment and efficient productivity. Ms. Danziger received her B.A. from Pomona College in Claremont, California and holds a Certificate of Executive Education from the UCLA Anderson School of Business. She has written four books, the most recent of which is Get to the Point!, which was originally published by Random House and is now in its second edition. Her work has been published throughout the world.
Non-Member Price $59
Member Price $49